Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12. 0, 10. 5(1) 11. End-of-Life Announcement Date The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. Cisco announces the end-of-sale and end-of life dates for the Cisco Adaptive Security Appliance (ASA) Software Releases 9. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center. With the 10. Manage Devices. It will take about a day to get feedback from Calabrio but once someone picks up your ticket. The last day to order the affected product(s) is March 2, 2022. Table 1. The last day to order the affected product(s) is August 25, 2014. End-of-Life and End-of-Sale Notices; Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS XR Software Release 7. 0 Qty 1 AQM-AQM Seat LICENSE ONLY See the Product Migration Options section below for detailed information onCisco announces the end-of-sale and end-of-life dates for the Cisco IOS XE 17. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. The last day to order the affected product(s) is May 31, 2023. CiscoUnifiedWorkforceOptimization QualityManagementAdministratorUserGuideVersion11. End-of-Sale and End-of-Life Announcement for the Cisco Single Branding License for Cisco Meeting Server as part of the Cisco Spark Flex Plan 01/Nov/2017. 12 months after FCS for Extended-Support releases. 4. bin 8G 16G Supervisor cBR-8 (CYLONS) Processor CISCO IOS-XE CLCK9 Cisco cbrsup-universalk9. UCCX post call survey script is completed. End-of-Sale and End-of-Life Announcement for the Cisco Secure Agile Exchange Core Function Pack 18/Oct/2022. 0, 10. Cisco announces the end-of-sale and end-of-life dates for the Cisco ASR 9000 Series 3rd Generation 800GE LAN card. Cisco Webex Workforce Optimization, avec de nouvelles fonctionnalités améliorées, est désormais disponible en tant qu'option de migration de produit pour Cisco Unified Workforce Optimization. 10-08-2015 05:02 AM - edited 03-14-2019 03:18 PM. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and. Customers with active service contracts will continue to receive support from the Cisco Technical. The last day to order the affected product is June 30, 2007. Reply. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 8. 5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions. The last day to order the affected product(s) is December 29, 2021. Annonce d’arrêt de commercialisation et de fin de vie de Gestion des ressources de Cisco (CAM) 11/Oct/2018. Cisco announces the end-of-sale and end-of-life dates for the Cisco Vbrick REV On-Premises Perpetual Offer. CCX-50-AQM-MEDKIT CCX 5. Cisco announces the end-of-sale and end-of-life dates for the Cisco A-WXM Offer. As a result of this end-of-life action, Cisco offered a no-cost, one-for-one product replacement/migration program for all Cisco. The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering effortless collaboration and unlocking more productive ways to work. xE for Cisco Catalyst 3850 and 3650 Series Switches 31/Jul/2017. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 9. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 4948E Switch Accessories. Cisco announces the end-of-sale and end-of-life dates for the Select VMware OEM Software. Cisco Network Services Orchestrator (NSO) Product Bulletin 02/May/2023. End-of-Sale Date : HW. The last day to order the affected product(s) is March 28, 2022. x. Cisco Unified Workforce Optimization Advanced Quality Management - versions 8. The last day to order the affected product(s) is October 7, 2019. Table 1 describes the end-of-life. Customers with active service contracts will continue to receive support from the Cisco Technical. Provides ability to import/export users/group and network devices. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1. Cisco Webex Workforce Optimization (WFO) provides integrated capabilities for team performance management to enhance Cisco’s Unified Contact Center Express and Webex Contact Center product offerings. Table 1. The last day to order the affected product(s) is September 5, 2023. Cisco announces the end-of-sale Cisco WAP Wireless Access Point . Select the statement from the list below to find details on EOL for embedded OS and application software. The last day to order the affected product(s) is August 9, 2022. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL. Table 1. The last day to renew or add to an existing subscription is December 13, 2022. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the. Cisco Nexus 7000 M2-Series 24-Port 10 Gigabit Ethernet Module. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL. 5, The calls are not getting recorded on the QM I am using Network Based Recording. 0 or laterCalabrio Quality Management (OEM Cisco AQM) is a pretty sweet tool imho, but the support process when purchased through Cisco is a pain in the ass. Data Sheets and Product Information. UCCX: 11. Table. The last day to order the affected product(s) is September 5, 2023. April 30, 2023End-of-Life (EoL) Announcement Date. The last day to order the affected product(s) is January 23, 2015. Cisco Monitoring and Recording 11. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1. We have cucm and uccx 11. Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table. The last day to order the affected product(s) is July 24, 2020. Leave the other columns to "No Configuration" and the Recording Type to none. Customers with active service contracts will continue to. Cisco announces the end-of-sale and end-of-life dates for Cisco Unified. to 9. I can't find any support policies or articles regarding Calibrio support. 0. Table 1 describes the end-of-life milestones. End-of-life milestones and dates for the Cisco Firepower 4110 Series Security Appliances & 5 YR Subscriptions Milestone Definition Date End-of-Life Announcement Date The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. Cisco announces the end-of-sale and end-of-life dates for the Cisco Network Analysis Module 2404, 2420, and 2440 Appliances. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Once the new version is released, Cisco stops actively selling or marketing this particular piece of hardware. Step 2. Install and Configure the F5 Identity Provider (IdP) for Cisco Identity Service (IdS) to enable SSO. 0 18/Oct/2010. Customers with active service contracts and subscriptions (as applicable) will. The last day to order the affected product(s) is December 2, 2011. However, the equipment’s firmware is stable by this time, so typically, there are very few, if any, updates. The last day to order the affected product(s) is July 26, 2014. When your hardware hits its Cisco end of life or support dates, don’t. The last day to order the affected product(s) is August 10, 2021. The last day to order the affected product(s) is March 2, 2023. Cisco Nexus 7000 M2-Series 6-Port 40 Gigabit Ethernet Module. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 11. Cisco announces the end-of-sale and end-of-life dates for the Cisco Adaptive Security Appliance (ASA) Release 9. Contact Center SSO with Okta Identity Provider. Customers will continue to receive phone support from the Cisco Small Business Support Center (SBSC) as shown in Table 1 of the EoL bulletin. Cisco announces the end-of-sale and end-of-life dates for the Cisco Select Enterprise Network Compute System 5400 (ENCS 5400) memory. End-of-Sale and End-of-Life Announcement for the Cisco APIC-M3, APIC-L3 and SE-NODE-G2 01/Jul/2023; End-of-Sale and End-of-Life Announcement for the Cisco Application Policy Infrastructure Controller Software 5. The last day to order the affected product(s) is December 31, 2021. Table. 0 (Part 1). 04-15-2020 07:32 AM. Download the jtapi. Find out why a Cisco product has reached its end of life, what product upgrade and substitution options are available, and when these changes will take effect. 2. All forum topics. Overview. Cisco Unified IP Phone 8941. Cisco announces the end-of-sale and end-of-life dates for the Select Cisco Integrated Services Router (ISR) G1 Modules and Cables. Table 1. 5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription. To install the Cisco Unified JTAPI software on a Windows platform, perform the following steps: Log in to the computer where you want to install the Cisco Unified JTAPI client software. The last day to order the affected product(s) is. End-of-Sale and End-of-Life Announcement for the Cisco 17. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 3650 Mini. 25-Feb-2020. 0, 1. We have an agent who's screen is not showing up as available in the AQM Live Monitoring tab. In Microsoft Internet Explorer, click Save and choose a location from the Save as dialog box. The last day to order the affected product(s) is May 2, 2023. 12. 2 and 1. 0 ; Cisco Unified Workforce Optimization Call Recording and Quality Management - version 8. Current Cisco End of Life lists and Support. AQM: 11. EOL13478. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL. Select a New Community. Cisco announces the end-of-sale and end-of-life dates for the Cisco 1941 and 1921 Integrated Services Routers. Options. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1. 1 or Newer 14-Dec-2020. AQM, this was changed about a year or 2 ago. The last day to order the affected product(s) is December 9, 2017. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from. There are a few other good options that are cheaper for specific features as well. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected. Any computer, tablet, phone, and browser can be used to connect. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 4948 Switch Accessories. Table 1 describes the end-of-life. 6 (1) (PDF - 3 MB) Enterprise Chat and Email Upgrade Guide, Release 12. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. End-of-life milestones Table 1. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 9. 0. 0. Please explain which one is good and what is the advantage of one over another if there is any. 5(1) - Part 1. The last day to renew or add to an existing Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 8. 3 all versions. Options. The last day to order the affected product(s) is May 31, 2021. Traditionally, NX-OS relied on Product Activation Keys (PAKs) to manage. The last day to order the affected product(s) is October 30, 2021. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Communications Manager Versions 8. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated. Cisco announces the end-of-sale and end-of-life dates for the Cisco WAAS portfolio. EOS/EOL Check; SN Check; Download; Product Catalog. Cisco announces the End-of-sale and End-of-life dates for the Cisco ONE C9200 DNA Advantage Term licenses. The last day to order the affected product(s) is December 21, 2017. 0 (Part 3). Seamless collaboration across devices, locations and organizations. Jul 10, 2018If you are running Cisco on-premises Calling applications (including Cisco Unified Communications Manager), be aware that the end-of-sale date for Version 12. Cisco Nexus 7000 M1-Series 32-Port 10 Gigabit Ethernet Module with XL. You'll have to open a ticket with Cisco first and then they will open one with Calabrio on your behalf. Hard Disks. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and. The last day to order the affected product(s) is March 30, 2024. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 8. Cisco announces the end-of-sale and end-of-life dates for the Cisco Room Navigator. 2 (1) release, Cisco NX-OS adopted Smart Licensing with Policy (SLP) to simplify license management across Cisco Nexus products. The last day to order the affected product(s) is October 12, 2023. Vote. Follow the installer instructions. Table. Cisco Nexus 7000 M1-Series 48-Port Copper GE Module with XL. For Cisco Unified Communications Manager 8. 12. Cisco's End-of-Life Policy. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. (FN 2) This is deprecated from Unified CCX 12. The last day to order the affected product(s) is October 28, 2022. Table 1b: Product Part Numbers Affected by This Announcement (July 29, 2023 is the end of orderability for the below offers) - lists the product part numbers affected by. Cisco announces the end-of-sale and end-of life dates for the Cisco Select IP Conference Phone 8831 for on-premise and accessories. 0 (Part 3). The last day to order the affected product(s) is February 14, 2020. Figure 23. 11. Engage in conversation and ask questions in the Cisco Community . End-of-Sale and End-of-Life Announcement for the Cisco IOS XE 16. 5) However, I've been told that QM installation (Calabrio) has to be done by a certified Calabrio resource to be able to receive any type of technical support. Cisco Identity Services Engine 2. The last day to order the affected product(s) is August 31, 2021. The last day to renew or add to an existing subscription is November 14, 2022. The last day to order the affected product(s) is April 18, 2011. The product is no longer for sale after this date. Customers with active service contracts will continue to receive support. Cisco Nexus 7000 M1-Series 48-Port Fiber GE Module with XL. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1. End-of-life milestones Table 1. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance. Cisco announces the end-of-sale and end-of-life dates for the Cisco IP Conference Phone 8831 for on-premise and accessories. Welcome to the EOL Software Lifecycle Support Statements page. Refer to Experience Management to know the browsers that are supported. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. x Licenses. Great response by Anthony as always. End-of-life milestones Table 1. com. The product is no longer for sale after this date. 17. Table 1 describes the end-of-life milestones. e. The last day to order the affected product(s) is February 1, 2016. Upgrade the Firmware on the Cisco IP Phone 7800 and 8800 Multiplatform Series through the Web Browser Command. The product is no longer for sale after this date. Table 1 describes the end-of-life milestones,. End-of-life milestones and dates for the Cisco Business Edition 6000M (M5) and 6000H (M5) Appliances Milestone Definition Date End-of-Life Announcement Date The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. The last day to order the affected product(s) is October 30, 2023. The last day to order the affected product(s) is June 30, 2020. Table. 0 Cisco Advanced Quality Management Seat Qty 1 See Product Migration Options section for details. One of those milestones is approaching for Cisco Unified Communication users. x and Application Centric Infrastructure (ACI) Switch Software Release 11. All Details can be found in upgrade guide and release notes. Table 1 describes the end-of-life milestones. The last day to order the affected product(s) is July 17, 2015. Table 1 describes the end-of-life milestones, definitions, and. Table 1 describes the end-of-life milestones,. Cisco announces the end-of-sale and end-of-life dates for the Cisco Select Unified Computing Systems Accessories. Looking forward for your kind response and usual co-operation. The last day to order the affected product(s) is July 26, 2014. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 8. 0, 10. The last day to order the affected product(s) is September 5, 2023. Cisco Community; シスコ コミュニティ; Cisco. Community Manager. Cisco announces the end-of-sale and end-of-life dates for the Cisco C9500 selected Switch Models: C9500-12Q, C9500-24Q and C9500-40X. Step 3. 3, Firepower Management Center (FMC) 6. Calabrio ONE delivers seamlessly integrated and complementary tools for interaction recording, quality management, analytics, and data management. Cisco announces the end-of-sale and end-of-life dates for the Cisco Select ISR Products and Software. Table. 1. Cisco announces the end-of-sale and end-of life dates for the Cisco Catalyst 3750 24- and 48-Port 10/100, 3560 24- and 48-Port 10/100 Switches. End-of-Sale and End-of-Life Announcement for the Cisco 886 and 898 4G LTE Routers 06/Jul/2020. 1 Overview of End of Sale and End of Life Status for Cisco Unified Customer Voice Portal Versions. March 31, 2018. The last day to order the affected product(s) is October 6, 2023. Supports collaboration with people. Convert an Enterprise Phone to Use Webex Calling. Document ID: 1531260261799910 Bias-Free Language EOL12639 Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 10. Release Date: End-of-Sale Date: End-of-Support Date: Works with CUCM 11. We built our Calabrio Support Services to make their lives easier. Engage in conversation and ask questions in the Cisco Community . 5 you are prompted if you are going to use Classic or Smart Licensing, first of all if you have QM you need to stay on classic as there is no smart licensing for QM and never will be. The last day to order the affected product(s) is March 2, 2023. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1. March 7, 2023 End-of-Sale Date: OS SW,LicenseYou will need to go into the Quality Management Administrator software and disable the "Screen Recording Upload" function on the Quality Management Workflows that have been created for evaluation purposes. The last day to order the affected product(s) is May 31, 2021. Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Communications Domain Manager (CUCDM). EOL 4027. Customers with active service contracts and subscriptions (as applicable) will continue to receive support. With the EOL announcement we are currently planning how to go on with the topic. x. 0(1) 12. Double-click the Export of Contact <ID> is Ready for Download message. 17. End-of-life milestones and dates for the Cisco Catalyst 3750-X Series Switches Milestone Definition Date End-of-Life Announcement Date The date the document that announces the End-of-sale and End-of-life of a product is distributed to the general public. In response to Anthony Holloway. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown. Beginner. Hello, We're in the process of implementing CCX (12. Cisco announces the end-of-sale and end-of life dates for the Cisco Select Cisco VG and Unified Communications Products. , and the Cisco Security Agent product line based on the Okena technology would replace the Cisco IDS Host Sensor product line from Entercept. Cisco announces the end-of-sale and end-of-life dates for the Cisco Meeting Server 2000 M5. End-of-Sale and End-of-Life Announcement for the Intel Xeon Processor 5600 Series 30/Jan/2014. The last day to order the affected product(s) is August 25, 2017. The last day to order the affected product(s) is October 1, 2015. 17. Cisco announces the End-of-sale and End-of-life dates for the Cisco Universal Images for Catalyst 4500 switches. Your internal IT and operational teams work hard to keep your contact center moving at full speed. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software including Sev 1 and security vulnerabilities. We are running AQM 11. The last day to order the affected product(s) is August 25, 2014. Cisco announces the end-of-sale and end-of-life dates for the Cisco Prime Network 3. The last day to order the affected product(s) is August 30, 2013. 5 configured with CUCM 10. Hi, We are trying to upgrade Cisco Advance Quality Management from 8. The last day to order the affected product(s) is June 15, 2019. The last day to order the affected product(s) is April 30, 2023. 3. The last day to order the affected product(s) is June 7, 2022. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 9. Cisco announces the end-of-sale and end-of-life dates for the Cisco 2900 Series Integrated Services Routers. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL. Cisco Router, Switch, Firewall, Wireless AP, IP Phone Price List. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL. 5 and 10. Cisco Nexus 7000 M1-Series 48-Port Fiber GE Module with XL. 0 and 6. Cisco announces the End-of-sale and End-of-life dates for the Cisco Catalyst 3750-X Series Switches. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 3560-C Series Switches. jar and copy it into C:Program FilesCiscoWFO_QMext. End Of Life of Catalyst 5000 ATM LAN Emulation Module 13/Mar/2015. The last day to order the affected product(s) is February 12, 2019. In order to fix this issue, if remote peer is Unified CM, then navigate to Remote Peer Serviceability >Tools > Control Center (Feature Services) and make sure Cisco Call Manager service is activated and started. 6. Cisco announces the end-of-sale and end-of-life dates for the Cisco Room Navigator for table. 0. Product Manager at Cisco Systems. The last day to order the affected product(s) is July 12, 2021 . Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst 3560-X and 3750-X Power Supplies, Cables, and Other Accessories. Cisco announces the end-of-sale and end-of-life dates for the Cisco ASA 5512-X and ASA 5515-X. Cisco announces the end-of-sale and end-of life dates for the Cisco Ultra-M Hardware. 1 14/Apr/2016. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Most common AQM abbreviation full forms updated in November 2023Launch CCP from your local PC through Start > Programs > Cisco Configuration Professional and choose the Community which has the router you want to configure. Its an UCCX with CUCM and Cisco AQM environment. 0 or later CCX-50-AQM-S1 CCX 5. 04-13-2018 07:20 AM - edited 03-14-2019 06:06 PM. Cisco announces the End-of-sale and End-of-life dates for the Cisco Catalyst 3850 Series Switches. Cisco announces the end-of-sale and end-of-life dates for the Cisco Catalyst NW EDU licenses. Table 1. x and IP Interactive Voice Response 11. The last day to order the affected product(s) is February 21, 2012. 5. 5) and WFO QM (11. End-of-Sale and End-of-Life Announcement for the Cisco UCS PCIe Mezzanine Flash Board 400GB 30/Jun/2014. 10-20-2015 08:13 AM. The last day to order the affected product(s) is October 30, 2016. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. The default queue structure is unified across all Cisco Catalyst 9000 family switches for all ports, regardless of speed, and is based on a two-queue model. My question is are we going to have a problem with getting a call recording for some agents as we are lacking 8 UCCX AQM seats? UCCX ver. I am seeking for any other idea or actual solution that you guys already deployed. 1. Yes. The last day to order the affected product(s) is February 4, 2022. 10-20-2015 08:13 AM. 1. exe). Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin.